ACK Earns Bizrate’s Highest Customer Service Award


Austin, Texas (September 29, 2015) - Paddlesports and outdoor gear retailer, Austin Canoe and Kayak (ACK), a division of MSP Holdings, LLC is honored to have received the Bizrate® Circle of Excellence award for the 7th year in a row.

This year, ACK is not only celebrating its 7th year of recognition for outstanding customer service but is accepting the PLATINUM CIRCLE OF EXCELLENCE award. Retailers earning the Bizrate Circle of Excellence Platinum Award, represent 1.7% of Bizrate’s North American Retailer Network, receiving customer rating scores that are significantly higher than the Network average plus all scores are 9.0 or above (on a 10.0 scale) across all seven key satisfaction indicators.

The key satisfaction indicators measured for award eligibility are: immediately post purchase: Overall Satisfaction, Product Selection, and Ease of Finding; after order receipt: Likelihood to Buy Again, Product Met Expectations, On-Time Delivery, and Satisfaction with Customer Support.

“Year after year, we’ve been thrilled to have received the recognition for this award but now, it’s different.” said Peter Messana, MSP Holdings, LLC CEO. “By accepting the Platinum Circle of Excellence award, we’ve raised our own bar and we are committed to continue offering this higher level of customer service. I give special thanks to our employees who always work tirelessly and with passion to make sure our customers are satisfied with the experience.”

The Bizrate Circle of Excellence recognizes those online retailers that have provided outstanding online customer experiences throughout the award period; August 1, 2014 through July 31, 2015. This year, only 84 companies received the Platinum Award, representing 1.7% of Bizrate’s North American Retailer Network.

For more information about the 2015 Bizrate® Circle of Excellence award visit:

About MSP Holdings, LLC
MSP Holdings, LLC operates Austin Canoe and Kayak (ACK), an award-winning paddlesports and outdoor retailer and Rack Boys a vehicle rack and sports travel outfitter dedicated to providing exceptional customer service. Both retail outfits are based out of the central Texas area, with their respective online stores at and and within five physical locations in Austin, San Marcos, Spring, Houston and San Antonio, Texas.

If you’d like more information about this topic, or to schedule an interview with MSP Holdings, LLC, please contact Austin Olson at 512-687-3010, or email