Sometimes customers walk in and out of a specialty store with exactly what they need. But other times, customers require a special level of customer service and care from an employee to seek the right fit or product for their next outdoor endeavor. That's when our question comes in. Is a name tag a necessary part of that experience? Or does it take away from the authenticity of the introduction? Cast your vote and instantly see which way others are leaning.
Weigh in: Is brick-and-mortar retail dead or alive?
In an upcoming story in The Voice, two industry experts engage in a lively debate about the health and future of outdoor specialty brick-and-mortar retail. What’s your hot take? The issue drops on June 18. We’re tackling a slew of big topics, like: Is Your Paycheck Big Enough? ...read more