Poll: Retailers, is the customer always right?

If you work in specialty outdoor retail, we want to hear your thoughts.
Publish date:
Retailers, we want to know: Is the customer, always right? Courtesy Unsplash.

Retailers, we want to know: Is the customer, always right? Courtesy Unsplash.

If you’re a brick-and-mortar retailer, you probably miss your customers right now. But be honest, do do you really miss all of them? Every retailer has dealt with difficult patrons. And everyone's strategy for doing so is unique. 

Is it true that the customer always right, even in an industry as specialized as outdoor gear? Is it OK to let a novice buy a piece of equipment, for instance, that you know to be the wrong choice? How about defending your employees against rude shoppers, or removing families with out-of-control kids who might hurt themselves playing with your display of ice axes?

If you're in the business of specialty outdoor retail, help us settle these two points. Is the customer always right? And have you ever asked someone to leave your store?



Quick poll | Bottle or bladder?

They both have advantages but what is your liquid delivery method of choice in the backcountry? Are you a traditionalist who doesn't mind stopping, fishing out your bottle, and quenching your thirst? Or do you prefer to drink on the fly with a reservoir/tube system. There's no ...read more

People in the dark wearing Petzl headlamps

Poll | Who makes the best headlamps?

When the sun goes down and the stars come out, a headlamp is essential to your camping and backpacking kit. These nine brands have come out with new and improved versions that are brighter, lighter, and more battery efficient, helping you either wash dishes and clean up camp or ...read more