Poll: Retailers, is the customer always right?

If you work in specialty outdoor retail, we want to hear your thoughts.
Author:
Publish date:
Retailers, we want to know: Is the customer, always right? Courtesy Unsplash.

Retailers, we want to know: Is the customer, always right? Courtesy Unsplash.

If you’re a brick-and-mortar retailer, you probably miss your customers right now. But be honest, do do you really miss all of them? Every retailer has dealt with difficult patrons. And everyone's strategy for doing so is unique. 

Is it true that the customer always right, even in an industry as specialized as outdoor gear? Is it OK to let a novice buy a piece of equipment, for instance, that you know to be the wrong choice? How about defending your employees against rude shoppers, or removing families with out-of-control kids who might hurt themselves playing with your display of ice axes?

If you're in the business of specialty outdoor retail, help us settle these two points. Is the customer always right? And have you ever asked someone to leave your store?

Related

kseniia-ilinykh-yvt-SSxzgLI-unsplash

Poll: What safety measures will you take when you reopen?

As retailers start to reopen in select states, everyone seems to be grappling with the same question: How much caution is necessary to keep people safe? The issue of whether to require masks has already generated debate, but that's not where safety measures end. Many store ...read more

water_bottles-june-17

Quick poll | Bottle or bladder?

They both have advantages but what is your liquid delivery method of choice in the backcountry? Are you a traditionalist who doesn't mind stopping, fishing out your bottle, and quenching your thirst? Or do you prefer to drink on the fly with a reservoir/tube system. There's no ...read more

Screen Shot 2017-11-20 at 12.04.07 PM

Poll | Will you keep your store open Black Friday?

Black Friday is just a few days away, and the big question to outdoor retailers is, will you stay open? REI recently announced all 151 stores will remain closed Friday, in an effort to encourage employees and customers to #OptOutside instead. Patagonia and Outdoor Research are ...read more

vera-davidova-YHZIGRwk764-unsplash

Poll: Retailers, will you require customers to wear masks?

As states across the country look toward easing restrictions on social distancing, retailers are grappling with how to keep their customers safe when doors reopen. Some, like GearHeads Outdoor Store in Moab, have purchased large hand-washing stations. Others are considering ...read more

IMG_1357

Poll: What was the Outdoor Retailer Snow Show's hottest topic?

Last week, the 2020 Outdoor Retailer Snow Show brought thousands of vendors, retail buyers, athletes, journalists, and nonprofit professionals together in Denver to get up close and personal with the newest and most important developments in our industry. Over three days, ...read more

"I Voted" sticker lying in a pile of leaves

Poll: Do you get Election Day off?

Lots of news has been coming out recently about companies joining the Time To Vote movement, which encourages employers to give their staff time off work on Election Day. Patagonia, The North Face, REI, L.L.Bean, and dozens of other outdoor businesses have gone in for the cause. ...read more

Rock Creek

Poll | Was selling Rock/Creek to a large, well-funded public company a good move?

Rock/Creek, a beacon for outdoor specialty retail, on April 20 announced that it had sold to Uncle Dan's, a subsidiary of Camping World Holdings. The corporation has recently been on a buying spree, also snapping up Erehwon Mountain Outfitters earlier this year. We've heard mixed ...read more

Outdoor Retailer move poll

5-second poll | Where do YOU want Outdoor Retailer to move?

We all know Outdoor Retailer is leaving Utah. Where would you like to see it move? Since Outdoor Retailer announced its departure from long-time home in Salt Lake City and opened up the RFP process, cities and states around the country have been clambering for a chance to host ...read more

People in the dark wearing Petzl headlamps

Poll | Who makes the best headlamps?

When the sun goes down and the stars come out, a headlamp is essential to your camping and backpacking kit. These nine brands have come out with new and improved versions that are brighter, lighter, and more battery efficient, helping you either wash dishes and clean up camp or ...read more