ElliptiGo issues recall on more than 7,000 products

Reports of front fork and arm detachment on outdoor ellipticals causes recall.

ElliptiGo in Solana Beach, Calif., recently issued a recall for its ElliptiGo outdoor elliptical 3C, 8C and 11R models, saying that the front fork on the cycles can separate and the drive arm axles can detach, posing a fall hazard.


Approximately 7,200 products were recalled, ElliptiGo Founder Bryan Pate told SNEWS, but the company has set up its 300 retailers in the U.S. and Canada so customers can go and get the part replaced free of charge.

“The fix is very straightforward and will not adversely affect the user’s experience with the product,” Pate said. “The fix will actually make the product safer.”

The fix includes upgrading the fork and replacing and upgrading the arm axles. ElliptiGo, sold through various specialty bike and fitness retailers in the U.S. and Canada, received one report of the fork separating and 10 reports of the drive arm detaching. One injury that included minor abrasions was reported.

ElliptiGo outdoor elliptical cycles are a cross between a scooter and a bicycle with an aluminum frame, drive arms, two 20-inch spoked wheels, an internally geared hub, front and rear brakes and an adjustable height steering column.

The serial numbers on the 3C and 8C models range from 11-010-001 to 13-028-102 and on the 11R model the serial numbers range from 12-003-069 to 12-020-035. The recalled products were sold between April 2011 and October 2013.

ElliptiGo advises customers either find a retailer and get repairs done or call them toll-free at 888-551-0117 from 9 a.m. to 4 p.m. Pacific Standard Time Monday through Friday, or get more information online at www.elliptigo.com and click on the “Model 3C, 8C and 11R Recall” link.

For more information, see the U.S. Consumer Product Safety Commission recall notice. Consumers can find the nearest retailer offering repairs at www.elliptigo.com/safety.



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