Scarpa and BD turn recall disaster into miracle

Scarpa and Black Diamond pulled off a minor miracle by quickly replacing all of the cuffs on the recalled T2X telemark boot. Most U.S. stores have received replacement inventory, and all recalled boots should be replaced by Thanksgiving.
Author:
Publish date:

Congratulations to Scarpa and Black Diamond for pulling off a minor miracle. SNEWS® sources informed us that, on Nov. 11, the Italian boot manufacturer completed replacing all of the cuffs on the recalled T2X telemark boot. We are told that most of the stores in the United States have received (or will soon receive) replacement inventory, and all recalled boots should be replaced by Thanksgiving.

Problems with the production models first came to light at the beginning of October (see SNEWS® story by clicking here), and an official recall was issued on Oct. 5 -- right when the snow was starting to fly. The timing couldn't have been worse for a major new telemark boot that had already garnered significant consumer interest.

But the troops rallied and got it done. Roch Horton, category manager at Black Diamond, told SNEWS®, “Kudos to the Italians for quickly tooling up a separate factory line, deconstructing, de-buckling, remolding, re-buckling and reconstructing without putting as much as a scratch or a finger print on the lower boot. The new cuffs are bomber. They could crank out 350 plus pairs on a good day. Just for kicks, I tried to take one apart and rebuild it here at the BD shop in similar fashion -- took me almost two hours!”

While the actual numbers of recalled boots involved are proprietary, some simple math from numbers in our reporter's notebooks, numbers retailers have provided, and market size numbers from other sources indicates around 10,000 pairs of boots were likely returned to the factory, refurbished and reshipped in not much over a month. People behind the scenes inform us that the ever-modest Horton spearheaded the project that involved numerous warehouse and logistics crews on both sides of the Atlantic, not to mention a lot of cargo flying Lufthansa.

According to Chris Clark, the national sales manager for the new Scarpa distributor that takes over in 2006 (see SNEWS® report by clicking here), "While I am involved, it's almost exclusively from the sideline. Watching BD and Scarpa busting ass has been fun -- if the relationship between the two were not where it is, Scarpa NorAm woulda been hosed!”

SNEWS® View:
Quite simply, this is an astounding accomplishment! A lot of elbow grease and midnight oil has turned a near disaster into a minor (albeit costly) blip. Both Scarpa and BD come out looking much better to retailers than either would have otherwise. Most importantly, with a third of the ski resorts in North America already open, and the rest soon to follow, retailers now have the product they'd hoped for to sell to consumers, and consumers will have the product they'd hoped for and, as a result, won't miss many all-important ski days.

Related

Scarpa T2X telemark boot recalled

Black Diamond, the current U.S. distributor for Scarpa boots, has issued a full recall on thousands of the new T2X telemark boots that had just begun arriving in stores. At issue is cracking, shattering, or breaking plastic in the cuff of the boot. The problem was discovered ...read more

Petzl_logo.jpg

Petzl recalls equipment after accident

Petzl has issued a recall for all Scorpio via ferrata lanyards after an accident involving its equipment in Grenoble, France earlier in May. The French climbing equipment company issued the recall May 19, 2011, after initially sending out a safety alert on May 13. Investigation ...read more

Cybex recalls treadmills due to fire hazard

Cybex International has started recalling 33,719 treadmills sold between 1993 and 2001 that could be a fire hazard because of the possibility of overheating and a subsequent ignition of accumulated dust inside the treadmill's hood. Five fires have been reported with other reports ...read more

Kelty recalls Speedster Jogging Stroller

Kelty announced on October 14 that the company is recalling 230 units of its Speedster Jogging Stroller in cooperation with the Consumer Product Safety Commission (CPSC). The stroller's handle-locking clips can unlock during use, causing the stroller to collapse. Kelty has ...read more

Rottefella.jpg

Rottefella carves sharp turn with NTN biz

Is Rottefella throwing in the towel on NTN? The recent trend in news about the new telemark norm program, not to mention declining sales of telemark gear, should make one wonder if NTN is destined to be the Edsel of telemark. Consider the trail of events in the past two years: ...read more