June 12, 2014 – Asheville, NC – Ray Keener, BPSA Executive Director and BRAIN Contributing Editor, teamed up with The Mann Group this week to teach at the Mann University GEAR Super Trainer event held in Fort Collins, Colorado. This two-day event is focused on management training with students from the specialty outdoor, running, cycling and manufacturing industries.
"After 16 years making the Selling Cycling staff training program, I miss the opportunity to help retail improve their customer experience,” says Ray. “When Dan asked me to join him with the GEAR Super Trainer sessions, I jumped at the chance. Every shop here will have better-trained staff and happier customers."
Dan Mann, President of The Mann Group says “Rays collaboration with us on the Mann University curriculum is a true testament to our shared and passionate belief that a correct and consistent approach to customers needs to start at the top and has to be a priority in specialty retail. You can have a beautiful website, perfect location and award winning advertising, but if a customer comes in and has a bad experience, all that investment has been compromised.“
For more information on the next Mann University GEAR Super Trainer session, please contact Leslie Cunningham at 800-936-3049 x 701 or via email firstname.lastname@example.org
About The Mann Group
The Mann Group is the trusted partner to hundreds of independently owned shops and some of the worlds most recognized brands in the outdoor, cycling, running and action sport industries.
Their deep understanding of the retail environment and comprehensive set of custom tailored services provides clients with value and insight that impact the customer experience, employee engagement and the financial health of their business.
They are teachers and partners who inspire their clients to learn, change and grow in a competitive and fast changing marketplace. The end result is an advantage in their market and a legacy of success.
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