The customer is NOT always right... Wait, can that be true?

The customer is always right” is a term that some trace back to Harry Gordon Selfridge, founder of London department store Selfridge’s in the early 1900s. That phrase has been bantered about to prove to customers that they will always receive stellar service and to encourage employees to, well, treat the customer like family. But, let’s face it – when are family members always right?...
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"The customer is always right” is a term that some trace back to Harry Gordon Selfridge, founder of London department store Selfridge’s in the early 1900s. That phrase has been bantered about to prove to customers that they will always receive stellar service and to encourage employees to, well, treat the customer like family. But, let’s face it – when are family members always right?..."-- read more in the SNEWS blog by clicking here.

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