What PO's a senior manager more than 3,000 spam messages in his email box? Not surprisingly, according to an NFI Research survey of company executives and management, the top four bothers and annoyances while conducting business are: Office politics (56 percent), loud cell phone usage (54 percent), being put on hold (48 percent), and excessive and unnecessary emails and instant messaging (43.9 percent).
Significant differences were found between senior executives and managers regarding communication issues as an annoyance while conducting business.
More managers (53 percent) listed too much or too little communication as an annoyance, compared to 34 percent of senior executives.
Fifty-two percent of managers said that unclear communication annoys them, compared to 35 percent of senior executives.
One survey respondent stated, "It seems as though everything in the list is annoying but there is a difference between distractions/interruptions and actual problems. Lack of vision and purpose rise to the level of true frustration -- the sort that makes you think of developing your career elsewhere."
Other bothers that made the list included:
- Interruptions -- 41.7 percent
- Vision/direction (lack of, changes, etc.) -- 39.4 percent
- Meetings (number, length, etc.) -- 37.8 percent
- Resources (lack of, inappropriate, etc.) -- 27.2 percent
- Technology failures -- 25.0 percent
- Unreasonable internal demands -- 23.3 percent
- Workload -- 19.4 percent
- Working weekends -- 15.0 percent
- Unreasonable customer demands --12.2 percent
- Too much travel -- 11.7 percent
- Memos (too many, too few, unclear, etc.) -- 11.1 percent
So, how does your business stack up by comparison? Does the operating and corporate environment create any or all of the aforementioned bothersome situations? Might deserve a closer look to see if there are ways to improve things for everyone â€“ just don't send a memo or hold a meeting because of it, OK?
NFI Research is a U.S.-based research firm that identifies and analyzes trends and attitudes in business and organizational management. For more, go to www.nfiresearch.com.