Patagonia photo flap raises larger issues on user-generated content

After spotting a photo in a Patagonia catalog, the National Park Service fined several climbers for illegal activity in Capitol Reef National Park.
Author:
Updated:
Original:

They say a picture is worth a thousand words.

For a trio of climbers, two of whom were photographed in a 2011 Patagonia catalog making a “first ascent” in Utah’s Capitol Reef National Park, the photo has turned out to be worth a $4,000 fine.

The National Park Service fined the group in a settlement announced earlier this month after officials ran across the three-year-old photo and later discovered that the climbers allegedly had set new bolts and “trundled” (moved) rocks to create the illegal route in the park.

While Patagonia wasn’t implicated or fined in the case (the Associated Press initially incorrectly stated the company paid the fine), the brand well known for its environmental conscious is facing criticism in social media circles for using the photo, for which it paid a freelance photographer.

Patagonia Spokesman Adam Fetcher told SNEWS that the company was “not previously aware of any issues with this particular photograph, since climbing is allowed in other areas of Capitol Reef National Park.”

He continued: “We work very hard to make sure every photo we publish depicts responsible climbing practices that align with Patagonia's broad environmental mission by asking vigilant questions and requiring locations always be identified.”

It’s a growing issue for many outdoor brands and retailers — large and small — that increasingly are relying on user-generated content, especially photos in marketing pieces. For all the benefit that a striking photo going viral brings a brand, it’s success also comes with wider scrutiny. Companies find themselves not only needing to employ environmental sensitivity when considering photos, but also question the image’s message of safety (for example, this 1995 Patagonia catalog photo), model consent, credit and — in this age of Photoshop — reality. Was that sunset really that colorful?

It’s a fine line, Fetcher said.

“We also value a policy that allows talented, sometimes unknown photographers from all over the world to participate in our catalog. This is an important balance, and by and large we get it right. When we make a mistake, we always look hard at our process and see if any improvements can be made, and we’ll do that in this case as well.”

Taking Fetcher’s point a step further, imagine if brands had to bring in attorneys for every photo shoot or review to inspect every angle and pixel. We’d likely end up with some pretty bland photos. Plus, do we really want to cheer park rangers rifling through every catalog, marketing campaign and social media account looking for violations — “OMG, that dog in the photo clearly is off leash in Wilderness Area!” Fine! Fine! Fine!”

On the flip side, to end things as we started with a cliché: If brands are going to talk the talk, then perhaps they should be prepared to walk the walk.

--David Clucas

What's your opinion? Should Patagonia face flack in the case? Should park rangers be scouring outdoor photos for violations? Share your thoughts below or on our Facebook page.

Related

RyanGellert_thumb

Former Black Diamond President Ryan Gellert to lead Patagonia Europe

Patagonia has hired former Black Diamond President Ryan Gellert to lead its brand in Europe and the Middle East. Gellert previously spent 15 years at Black Diamond, where he served as the managing director of Black Diamond Asia, vice president of supply chain management and ...read more

RoseMarcario1_Thumb

New Patagonia CEO has plans to re-energize retail, expand storytelling and teach customers how fix their old gear

One of the surprise news items at Outdoor Retailer Winter Market 2014 was the announcement of a leadership change at Patagonia. Casey Sheahan, who had held the president and CEO title for nearly eight years, handed the position to Rose Marcario, who, in May 2013, was promoted ...read more

patagoniafactories

Patagonia found 'modern slavery' in its supply chain; shares new standards to combat human trafficking

Patagonia isn't mincing words when it comes to admitting this past mistake. “In 2011, we quite frankly discovered modern slavery in our supply chain,” said Adam Fetcher, the company’s director of global communications. “The results startled us.” Among other things, Patagonia ...read more

Ovis21_Sheep

Patagonia to cease purchasing wool from supplier after PETA video exposes animal cruelty

Patagonia said Monday it would cease purchasing wool from its main supplier, Argentina-based Ovis 21, after PETA (People for Ethical Treatment of Animals) released disturbing video last week showing the mistreatment of sheep on the supplier's farms. Patagonia confirmed that the ...read more

WolverineWorldwideBrands

Merrell, Patagonia Footwear 2Q sales slip, but revenue up for parent Wolverine on acquisitions

Performance footwear sales at Wolverine Worldwide (NYSE: WWW), which include Merrell, Chaco, Patagonia Footwear and Cushe, fell 4.8 percent as a group in the second quarter 2013, the company reported Tuesday. Good thing for Wolverine it acquired and added Saucony to the category ...read more

Day4_QA_2of3_JessClayton

Jess Clayton Q&A: Former Patagonia PR manager sets out to help smaller sustainable brands

The most cheerful person in outdoor public relations ... that award could easily go to Jess Clayton. The former Patagonia PR manager — now leading her own public relations business, Wilder PR — always keeps her spirits high while delivering the information journalists need on ...read more

letmypeopleclimb.jpg

Patagonia Ambassador, Dean Potter, generates controversy with Delicate Arch climb

On Sunday, May 7, well-known climber Dean Potter created a firestorm by publicly climbing the most famous rock formation in Utah. Delicate Arch is not only the symbol of Arches National Park, but has been used on license plates, highways signs and tourist material for decades. ...read more

PatagoniaCo2Neuxs_Thumb

Patagonia’s $20 Million and Change begins with some disruption in the water

Talk to new Patagonia CEO Rose Marcario about how business can positively change the planet and one word stands out: “disruptive.” Now while that sounds more like the mantra of a punk band, or more recently tech brands like Apple when they debut new technology, it’s now the ...read more

PatagoniaWorks

Patagonia restructures under new holding company, ‘Patagonia Works’

Patagonia has announced a reorganization, and is operating under a new holding company called Patagonia Works. A key goal of the restructuring is to broaden the company's environmental mission, according to Patagonia Works CEO Rose Marcario, who previously served as COO and CFO ...read more