Did you hear?... Specialty retail store owners and staff get dubbed as potentially 'arrogant'

In an April 9, 2006 Arkansas Democrat-Gazette story, "Stepping outside the big box," by Lynda Edwards, George Whalin, president of California-based Retail Management Consultants, was quoted as stating that outdoor sports sales are "doing very well, but it's a sector on the verge of being over-stored. The danger in this sector is an attitude of haughtiness; specialty-store staff and owners know so much about the sports and equipment, they can be arrogant, overlook potential customers and competition.
Author:
Publish date:
Updated on

In an April 9, 2006, Arkansas Democrat-Gazette story, "Stepping outside the big box," by Lynda Edwards, George Whalin, president of California-based Retail Management Consultants, was quoted as stating that outdoor sports sales are "doing very well, but it's a sector on the verge of being over-stored. The danger in this sector is an attitude of haughtiness; specialty-store staff and owners know so much about the sports and equipment, they can be arrogant, overlook potential customers and competition. The only philosophy that will keep them alive is to be welcoming and patient toward newcomers."

This is certainly not the first time such accusations and observations have been leveled about outdoor specialty stores. But seeing it in print, in bold black and white, sure does hit home just a bit harder. It's a good time to look in the mirror and ask ourselves, is Whalin right? What do we need to do to change that very damaging perception? Or does it even matter?

Click here to voice your opinion in our SNEWS® Chat set up just for this topic -- it is private and viewable only by SNEWS® subscribers, so feel free to open up the discussion and bare your soul.

Related

Fitness: Did you hear?...

>> When you think of Wheaties, "Breakfast of Champions" comes to mind. But how about: "Breakfast of Nutritionist Specialists"? Two special-edition boxes with Olympic track and field greats Carl Lewis and Jackie Joyner-Kersee on the front will also have nutritionist Nancy Clark ...read more

Fitness: Did you hear?...

>> Horizon Fitness has announced that Robert Brooks Associates, a rep firm for sporting goods manufacturers, has signed on to represent Horizon's products. Robert Brooks Associates also reps for Knight Golf, Ebonite Bowling Equipment, Bell Sports, and Roller Derby Skates. The ...read more

Did you hear?... Andaska to open more stores

Andaska, the first and only outdoor specialty store in Paris, which opened in Spring 2001, is not resting on its laurels. It has announced plans to open another six or seven outlets in the next two years, not counting other retail opportunities it may get involved in based on the ...read more

Outdoor: Did you hear?...

>> Chasing rumors once again. No, Any Mountain -- a chain of specialty outdoor/snow sport stores in Northern California -- is not going out of business, and no, Marmot has not invested in Any Mountain. Here is what we do know. A little over a month ago, Bud Hoffman, owner of Any ...read more

Fitness: Did you hear?

>> Did you happen to read the Wall Street Journal on Dec. 7? The Love & Money column in the business section had the headline: Why Gym Memberships Make Me Sweat. Columnist Jeff Opdyke writes about his wife's occasional insistence she need some piece of equipment or a gym ...read more

Fitness: Did you hear?…

>> A customer service call that nobody would want to get – a story heard from a Canadian retailer at the Health & Fitness Business show: He gets a call that a customer's new treadmill needs service. Retailer inquires what for. Customer says, I'll explain it to the service person. ...read more

Fitness: Did you hear?...

For the week of June 1-6 >> Fitness specialty retail in the Phoenix area is still growing: At Home Fitness is building out its second location in Chandler, Ariz., which already has its sign out and is even listed in the new area phone book AND has been fielding a handful of daily ...read more