Did you hear?... Part II: Bad customer relations to learn by

Part II: Bad customer relations to learn by -- A restaurant reviewer goes into a local shop, orders an au-jus sandwich, and this conversation with the waitress-manager ensues:
Author:
Publish date:

Part II: Bad customer relations to learn by -- A restaurant reviewer goes into a local shop, orders an au-jus sandwich, and this conversation with the waitress-manager ensues: "Can I get a small cup of au jus on the side?" "No." "How about if I pay for it?" "No." "Why not," the reviewer presses. "Because it's against the rule," the waitress says. "What rule?" "The rule that says you can't have it," the waitress answers. SNEWS® View: Well, now, hm. Ever had these sort of dead-end conversations that make so little sense that you wonder if you've gone cuckoo? Although this was in a restaurant, the same conversation could happen anywhere -- in a retail store, on the phone with a customer, or even with the media (see above byte). We hope you don't recognize yourself -- or your company's customer/media relations -- in the above dialogue.

Related

Fitness: Did you hear?...

>> Dave Taylor leaves Muscle Dynamics July 3 to start at Bodyguard in a newly created position of eastern regional manager of commercial sales. He tells SNEWS he will not only work to expand the network for commercial sales, but will also develop strength products for Bodyguard. ...read more

Outdoor: Did you hear?...

>> According to Outdoor i, the UK trade newsletter, The North Face has partnered with the Association of German Mountain and Ski Guides (VDBS e.V). The arrangement involves supplying the instructor team as well as mountain and ski guides of the VDBS, using products from TNF's ...read more

Outdoor: Did you hear?...

>> Thanks to a press leak (damn those inquisitive press folks!), Deal.com broke the news that J.P. Morgan & Co. had begun shopping Marmot for a reported $125 million figure. Insiders have told SNEWS® that they doubt Marmot will go at the current asking price as it far exceeds the ...read more

Outdoor: Did You Hear?...

>> Eagle Creek is launching the Pro-Photographer Program at Outdoor Retailer Winter Market in Salt Lake City in an effort to broaden its collection of travel images. Photographers who participate will be provided with Eagle Creek gear to use during their travels and a "gallery" ...read more

Outdoor: Did you hear?…

For the week of April 12-18>> If you've ever wanted to attend the Outdoor Industry Rendezvous or been there in the past and don't want to miss it this year, act fast -- by April 30 -- to get $100 off the registration fee. Coordinated by the Outdoor Industry Association, this ...read more

Fitness: Did you hear?...

>> Landice has introduced a new treadmill -- one that has a reverse mode and a remote control unit. With a list of $3,500, the treadmill -- now called informally the Rehabilitation Treadmill -- could go beyond rehab and even into the home or light commercial. Introduced at Club ...read more

Outdoor: Did you hear?…

For the week of Jan. 4-10>> Axis Outdoor has signed on as the exclusive North American distributor of Orikaso kitchenware -- foldable plastic cups, bowls and dishes. Orikaso is the creation of Jay Cousins who coined the term Orikaso -- Ori means fold in Japanese and Kaso means ...read more

Outdoor: Did you hear?...

>> Time is running out to register for the upcoming Outdoor Industry Association Rendezvous, being held Oct. 2-5 at the Vail Cascade Resort & Spa in Vail, Colo. SNEWS has just checked the attendee list which is quite impressive, as is the lineup of speakers and seminars, ...read more