Did you hear?... Part II: Bad customer relations to learn by

Part II: Bad customer relations to learn by -- A restaurant reviewer goes into a local shop, orders an au-jus sandwich, and this conversation with the waitress-manager ensues:
Author:
Updated:
Original:

Part II: Bad customer relations to learn by -- A restaurant reviewer goes into a local shop, orders an au-jus sandwich, and this conversation with the waitress-manager ensues: "Can I get a small cup of au jus on the side?" "No." "How about if I pay for it?" "No." "Why not," the reviewer presses. "Because it's against the rule," the waitress says. "What rule?" "The rule that says you can't have it," the waitress answers. SNEWS® View: Well, now, hm. Ever had these sort of dead-end conversations that make so little sense that you wonder if you've gone cuckoo? Although this was in a restaurant, the same conversation could happen anywhere -- in a retail store, on the phone with a customer, or even with the media (see above byte). We hope you don't recognize yourself -- or your company's customer/media relations -- in the above dialogue.

Related

IHRSA show part II: Lots of product waaaaay in the back too

We bring you Part II of our IHRSA trade show coverage -- last week SNEWS® focused on the overall energy and show happenings with a few product and company mentions from those Big Guns located in the front of the long, cigar-shaped expo. First, a few basic details to answer those ...read more

Fitness: Did you hear?...

>> Dave Taylor leaves Muscle Dynamics July 3 to start at Bodyguard in a newly created position of eastern regional manager of commercial sales. He tells SNEWS he will not only work to expand the network for commercial sales, but will also develop strength products for Bodyguard. ...read more

Outdoor: Did you hear?...

>> According to Outdoor i, the UK trade newsletter, The North Face has partnered with the Association of German Mountain and Ski Guides (VDBS e.V). The arrangement involves supplying the instructor team as well as mountain and ski guides of the VDBS, using products from TNF's ...read more

Outdoor: Did you hear?...

>> Thanks to a press leak (damn those inquisitive press folks!), Deal.com broke the news that J.P. Morgan & Co. had begun shopping Marmot for a reported $125 million figure. Insiders have told SNEWS® that they doubt Marmot will go at the current asking price as it far exceeds the ...read more

Fitness: Did you hear?...

>> A motion filed March 23 by Savvier Inc. asking the court to dismiss the trademark-infringement lawsuit brought against it by Nautilus in January was denied July 30 by the U.S. District Court, Western District of Washington, Seattle. Nautilus had alleged in the suit that the ...read more

Outdoor: Did You Hear?...

>> Eagle Creek is launching the Pro-Photographer Program at Outdoor Retailer Winter Market in Salt Lake City in an effort to broaden its collection of travel images. Photographers who participate will be provided with Eagle Creek gear to use during their travels and a "gallery" ...read more

Fitness: Did you hear?...

For the week of Oct. 12-18 >> New television spots for the Bowflex-branded SelectTech weight system (identical to the Nautilus version, just with a different name) began Oct. 1 and flashy they are. SNEWS® caught one of the first ones and the apparent simplicity of use ...read more

Fitness: Did you hear?...

>> In another way to personalize its staff members to customers, salespeople at The Fitness Experience stores will stop using business cards. Nope, no more of those boring little cards. Instead, a la popular police cards, the staffers will handout mini-baseball-cards -- complete ...read more

Fitness: Did you hear?…

>> Both parties in the Nautilus vs. Icon patent infringement case are now awaiting a court ruling after the so-called pre-jury-trial Markman hearing on Sept. 14. In that hearing, the judge hears a concise summary of claims and arguments planned by each side. Although it does not ...read more