Did you hear?... Columbia standing behind Moonstone warranty

After a retailer contacted SNEWS® following an interaction with Moonstone customer service informing the retailer that Moonstone warranties were not being honored, we did a bit of digging.

After a retailer contacted SNEWS® following an interaction with Moonstone customer service informing the retailer that Moonstone warranties were not being honored, we did a bit of digging. Like the retailer, we were surprised that Columbia was allegedly not standing behind the Moonstone warranty even though the company has confirmed with us it is not moving forward with the Moonstone brand until at least spring 2008, and most likely fall 2008. So, we first called 800-390-3312, the customer service line for Moonstone. Sure enough, we were told that since Moonstone had been acquired by Columbia, retailers could either take care of the customer themselves and then claim a credit on any unpaid invoices (hard to do when no orders are currently being taken), or get in line with all the other creditors at the courts still duking it out in the London Fog bankruptcy.

Not satisfied with that answer, SNEWS® contacted Doug Prentice, vice president of global outerwear integration at Columbia, and the man in charge of Pacific Trail/Moonstone since the acquisition. Prentice was just as surprised as we were that retailers and customers were not being taken care of. While Columbia is still working through the exact logistics regarding Moonstone warranty issues, Prentice told us that retailers should feel free to contact Columbia's warranty service number at 800-547-8066. Most likely, warranty issues will be sent directly to him and the company will deal with them as efficiently and fairly as possible. Bottom line, Prentice assured us, is that Columbia will not leave a retailer (even if that retailer is not a current Columbia dealer) and its customers hanging.



Did you hear?… Moonstone flies high with Project Bandaloop

Flying high above Times Square in New York City, Project Bandaloop performed gravity-defying leaps on ropes from a 157-foot billboard to promote Disney's new "Expedition Everest" attraction. The troupe of acrobat/rock climber performance artists are huge fans of the Moonstone ...read more

Outdoor: Did you hear?...

>> W.L. Gore, Timberland and REI appear for the seventh consecutive year on Fortune's "100 Best Companies to Work For" list -- quite a feat and honor. They are also the only outdoor companies to make the list this year. More impressive is that all three companies improved their ...read more

Outdoor: Did you hear?...

>> Jeff Bowman, of Cascade Designs, informed SNEWS that in-house PR maven Kitty Graham's position has been eliminated, meaning Graham, a 10-year veteran at Cascade is on the market. Graham, a winner of the SNEWS Editor's Voice PR Award in 2001 and runner up in 2002, was, ...read more

Fitness: Did you hear?...

>> In the ongoing legal battle between Icon and Nautilus over the Bowflex – a battle that has landed in the Federal Circuit Court of Appeals -- no ruling has been issued as of Aug. 19. Nautilus filed a response with the court on Aug. 11 after the federal court two weeks earlier ...read more

Outdoor: Did you hear?…

For the weeks of Jan. 25-Feb. 7 >> At the end of January, Moonstone Mountain Equipment said it's now in more than 300 storefronts, an increase of 50 percent over this time a year ago. The apparel-maker credits the increase primarily to retailers' response to Moonstone's fall 2004 ...read more

Fitness: Did you hear?...

>> In the June 7 issue of Business Week magazine, sporting goods stores were all over the magazine's annual list of "Top 100 Growth Companies" -- what the magazine considers America's fastest-growing small companies. To be considered, a company must be publicly traded, have ...read more

Outdoor: Did you hear?...

>> New data from the National Sporting Goods Association (NSGA) reported that hiking boot sales declined 8 percent between October 2003 and March 2004. Retail sales of athletic footwear rose 0.2 percent during the six-month period. Sales for the six-month reporting period were ...read more

Outdoor: Did you hear?...

>> Despite rumors to the contrary, Outdoor Retailer show management confirmed with SNEWS that Winter Market remains a four-day show. Outdoor Retailer Trade Show Director Peter Devin told SNEWS that, "while there is strong interest in exploring a three-day show, there is by no ...read more

Outdoor: Did you hear?...

>> A note about the devastating Southern California fires: Our friends in companies and stores throughout the region tell us that the fires all around them have so far meant not much more than smoke and ash everywhere … and some scary moments for friends and family nearby. One ...read more