"When I lived in Germany many moons ago, customers were not king. In fact, traditionally, you just shopped and cowered, begging for service and goodness gracious should you try to suggest to a cashier that something was mismarked. I made that mistake once as a college student, telling a cashier that she had overcharged me for an item. Her reaction? To sit back in her chair, cross her arms firmly... " -- read more in the SNEWS blog by clicking here.
Mystery Shopper: Should customers have to work this hard?
SNEWS® heads to Sacramento, Calif., for yet another in our popular series of Mystery Shoppers. We love to have good experiences -- and we have indeed had some super ones -- although sometimes we are disappointed, as unfortunately was the case this time. Still, as we always like ...read more