Another shining example of how customer service works -- or should - SNEWS

Another shining example of how customer service works -- or should

"When I lived in Germany many moons ago, customers were not king. In fact, traditionally, you just shopped and cowered, begging for service and goodness gracious should you try to suggest to a cashier that something was mismarked. I made that mistake once as a college student, telling a cashier that she had overcharged me for an item. Her reaction? To sit back in her chair, cross her arms firmly... "
Author:
Updated:
Original:

"When I lived in Germany many moons ago, customers were not king. In fact, traditionally, you just shopped and cowered, begging for service and goodness gracious should you try to suggest to a cashier that something was mismarked. I made that mistake once as a college student, telling a cashier that she had overcharged me for an item. Her reaction? To sit back in her chair, cross her arms firmly... " -- read more in the SNEWS blog by clicking here.

Related

Mystery Shopper: Should customers have to work this hard?

SNEWS® heads to Sacramento, Calif., for yet another in our popular series of Mystery Shoppers. We love to have good experiences -- and we have indeed had some super ones -- although sometimes we are disappointed, as unfortunately was the case this time. Still, as we always like ...read more

Mystery Shopper: Wow! A truly textbook example of salesmanship, customer service

Finally! A truly outstanding shopping experience with a salesman that knew exactly how to interact with the customer for a customized sale. Congratulations, Exercise Essentials in Madison, Ala.! Granted, this was only one shopping experience at one branch with one salesman, but ...read more

Complaint_pad.jpg

The SNEWS View: Customers spend more with good customer service…how good are you?

A recent survey conducted globally by American Express found that consumers will spend more in a store that provides excellent customer service. In the U.S., it found customers will spend as much as 9 percent more per purchase. This news should be a wake-up call for every ...read more

Merchandising Know-How: What's the Big Idea?

It's easy for me to tell you that there are good merchandising ideas everywhere. But when it comes right down to it, you may look at a display window or trade show exhibit and not see the good idea to be found there. So I thought I'd show you some ideas I've found and suggest ...read more

Ascent-Advising-09.jpg

Business Solutions Forum: How to compete with a new business drawing away customers

All industries can interact and communicate to help out each other -- ours are no different. The Business Solutions column in our Expert Network section is designed to be your personal business advisory sounding board with experts from different business areas available to answer ...read more

Ascent-Advising-09.jpg

Business Solutions Forum: How do I make all the interruptions to my work day stop?

The Business Solutions column in our Expert Network section is designed to be your personal business advisory sounding board with experts from different business areas available to answer your questions. The format for this as with other Expert Network sections will not be unlike ...read more

Biz_101_thumbnail.jpg

Business 101: How long should you wait for a business appointment?

King Louis XVII of France once said, "Punctuality is the courtesy of kings." Nearly 200 years later, some businesspeople still haven't perfected this courtesy. If you have an appointment to meet someone, and that person is late, how long should you wait? No matter where you are ...read more

WriteContest-Sponsors-Color.gif

I Should Have Known (Top 10 Finalist)

“Excuse me, but would you answer a couple questions about GPS’s?” the middle-aged man asked. “Sure”, I said. What I was thinking though, was “damn, not exactly my strong suit!” I looked around trying to be as casual as possible, hoping I’d locate a staffer who had more ...read more

Web Extras: How another industry’s women proved they were the boss

By Therese Iknoian For the complete story, see GearTrends® Fitness 2007, p. 30, "Glass Ceiling in an Iron World" It was 1993. Carolyn Cooke, then in sales at Merrell Footwear, said she felt like a “lonely little girl” wandering around the outdoor industry shows and company ...read more