SNEWS® Header
View Outdoor
View Fitness
View Winter

The customer is NOT always right... Wait, can that be true?

In Category(s): Retail College :: Sales Training Classroom

Print ArticlePrint      Save ThisSave This     Comment On ArticleComment     Post a release Post a release

"The customer is always right” is a term that some trace back to Harry Gordon Selfridge, founder of London department store Selfridge’s in the early 1900s. That phrase has been bantered about to prove to customers that they will always receive stellar service and to encourage employees to, well, treat the customer like family. But, let’s face it – when are family members always right?..." -- read more in the SNEWS blog by clicking here.
SNEWS® CHAT -- Have a comment, idea, retort, or an engaging thought that was inspired by this article or from our opinions expressed in the SNEWS® View? Just click here to comment now.
Related Content
Member Tools Print ArticlePrint    Save ThisSave This   Comment On ArticleComment   Post a release Post a release
Products and Trends
Industry News Releases
Snowpulse avalanche airbag inflation catridges recalled
Feb 9, 2012
Read story | Post a release | Go to all Industry Releases
American Hiking Society Celebrates 20th National Trails Day®
Feb 8, 2012
Read story | Post a release | Go to all Industry Releases
Julbo Glen University Session Commences with POW 101 Photo Contest
Feb 8, 2012
Read story | Post a release | Go to all Industry Releases
Westcomb Apparel Names John Evans as Chief Operating Officer
Feb 8, 2012
Read story | Post a release | Go to all Industry Releases
Aussie Dogs Offers Young Women Affordable, Stylish Sheepskin Footwear
Feb 7, 2012
Read story | Post a release | Go to all Industry Releases
Eddie Bauer and CORDURA(R) Brand Team Collaborate on First Ascent Line
Feb 7, 2012
Read story | Post a release | Go to all Industry Releases
SNEWS Headlines
Waterless dyeing could be next environmental push for outdoor apparel
Feb 9, 2012
Read Story | Comment on this story | Go to all Outdoor Headlines
Insulation outerwear sales performance may hinge on European presence
Feb 9, 2012
Read Story | Comment on this story | Go to all Outdoor Headlines
Five Ten gets Super Bowl halftime exposure
Feb 8, 2012
Read Story | Comment on this story | Go to all Outdoor Headlines
Community Chat
"Lawsuit " by jeff Ashe (02/09/2012 01:12 MST)
Comments
"thanks " by jonny lifshitz (02/08/2012 18:58 MST)
Comments
Join the conversations -- Ideas, Community. Becoming a member of the community is free.
Dark Blue TriangleClick here to join now.
SNEWS Reader Poll
Log in to view or participate in SNEWS Reader Surveys.
Featured Content
SNEWS® Merchandising Tour, co-sponsored by Outdoor Retailer — reserve your space today
Jan 11, 2012
Read Story | Comment on this story | Go to all Retail College
Merchandising Doctor: Boulder’s HealthStyles becomes more visually fit
Jan 9, 2012
Read Story | Comment on this story | Go to all Retail College
Merchandising Tour: Success at Outdoor Retailer Winter Market or bust
Jan 9, 2012
Read Story | Comment on this story | Go to all Retail College
Trend Reports
Brands debut water–resistant down at Winter Market
Jan 25, 2012
Read Story | Comment on this story | Go to all Product Trends