Yakima is a world leader in the design and manufacture of destination hardware and gear management solutions for the outdoor enthusiast.  Yakima’s products include vehicle racks for bikes, boats, ski equipment and gear, plus a line of cargo boxes and soft sided cargo bags.  Headquartered in the Portland, Oregon metropolitan area, Yakima provides a challenging, fast-paced, fun working environment.

General  Description of Position

This is a full-time (40 hrs/wk), seasonal (February through August 2009) position with the potential for permanent employment pending business needs. In this position you will support our end users by providing technical product information, product / vehicle fit information, and warranty support and evaluation. You will be responsible for processing a high number of phone calls, emails and sales orders.  In addition, in this position you will execute and support projects with teammates to deliver against initiatives in Yakima’s strategic and annual plans.   

Scope and Responsibilities:

• Troubleshoot, analyze, and resolve consumer problems in a timely, efficient, and professional manner, and within established guidelines
• Process sales orders, including follow-up and documentation
• Provide technical product support to consumers by phone and email
• Increase sales through suggestive selling to consumers

Qualifications:

• AA degree from an accredited college, or equivalent experience preferred
• One year customer service experience in outdoor retail sales, and experience selling Yakima racks preferred
• Intermediate level with Pac’s: Microsoft Office Suite; Outlook
• Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize, and ability to identify and address needs in advance
• Ability to establish and maintain effective working relationships with internal/external customers and consumers
• Professional level communicator ~ both oral and written correspondence
• Data base experience preferred

Physical Requirements:

• Able to sit and work at a computer keyboard for extended periods of time
• Able to perform activities such as stooping, kneeling, bending at the waist and reaching on a daily basis
• Able to perform general office administrative duties: copying, filing, and using a telephone
• Able to lift objects up to 75 pounds occasionally
• Corrected 20/30 vision
• Overtime as required

Dimensions:

• Effective Communications
• Customer Focus
• Follow-up
• Stress Tolerance
• Tenacity
• Building Customer Loyalty