General Summary and Responsibilities:

Receive, log, repair, and/or replace consumer returned products.  Provide customer service to consumers that contact us on the 800 lines, by web-site, e-mail, and/or walk into the factory.

Essential Functions: 

• On a daily basis, open boxes containing returned products.
• Log consumer information into computer program.
• Perform visual check of product to determine repairs needed.
• Repair products and test the repairs before sending back to the customer.
• Replace any products that cannot be repaired.
• Deliver verbal and written responses to customer’s questions.
• Train employees of Cascade Designs and other repair centers including overseas.
• Assist with answering 800-consumer line to provide technical question answering support.
• Assist with mailings of consumer catalogs.
• Perform any other duties and/or tasks that may be assigned on an as-needed basis.

Education/Certifications:

High School diploma or GED equivalent.

Experience:

• Previous employment in outdoor-industry.
• Extensive background and interest in outdoor recreation including backpacking, mountaineering, skiing and some type of water sports (paddling) a plus.

Skills and Abilities:

• Must be able to perform repetitive motion tasks.
• Must have good verbal and written communication skills in English.
• Basic knowledge of computers.

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