Retail College - The Ooops Files
 | Passing the buck with no resolution -- a customer service ooops at Necky!
Jul 14, 2009 If you don't think customer service is one of your company's most important customer acquisition and retention assets, read this tale carefully! Rutabaga and a loyal customer navigate the choppy waters of Necky's customer service channel, trying to find resolution with a defective boat. Read Story | Comment on this story | Go to all The Ooops Files |
 | Oops! file: Schwinn blows customer service call
Jan 20, 2006 The "Oops File" relays ridiculous stories, some that stem from customer service experiences, from the business world -- embarrassing incidents that could have been avoided if people had just used their brains. These tales may entertain, but they also serve as a reminder that any business should always strive for excellence. This one takes a look at a frustrating call one of our reporters had with "customer service" at Schwinn. Read Story | Comment on this story | Go to all The Ooops Files |
 | Oops! file: A periodic look at slips, bumbles and stumbles
Dec 10, 2005 The "Oops File" relays ridiculous stories, some that stem from customer service experiences, from the business world — embarrassing incidents that could have been avoided if people had just used their brains. These tales may entertain, but they also serve as a reminder that any business should always strive for excellence. Read Story | Comment on this story | Go to all The Ooops Files |
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iFitness Belts Oct 17, 2011 The iFitness belts SNEWS recently tested are great for runners who like to carry gadgets, keys and snacks with them. Read Review | Comment on this review | Go to all Product Reviews |
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Fitnex E55SG Elliptical Sep 14, 2011 So many ellipticals can be large and pricy, and the though the smaller ones may have a lower price tag, what they give up to get there makes for a more wobbly ride that’s not as much fun. The Fitnex E55SG elliptical manages to be rather petite but still can hold its own when a user pushes it hard. Read Review | Comment on this review | Go to all Product Reviews |
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International Accounts Manager - Customer Service - Marmot Mountain, LLC
Listed - 12/22/2011
Finished Goods Coordinator - Spyder Active Sports
Listed - 12/22/2011
Advertising Sales - Big Earth Publishing
Listed - 12/19/2011
Bicycle Store Manager - Seattle Area - Veloce Velo
Listed - 12/17/2011
Client Services Rep - SmartEtailing.com
Listed - 12/17/2011
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Grassroots Outdoor Alliance Welcomes Icebreaker as a Vendor Partner
Dec 22, 2011
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Jetboil Expands Management Team
Dec 22, 2011
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Switch Vision Joins 2012 East Coast Adventure Racing Series
Dec 22, 2011
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BioLogic Helps Social Networking Cyclists Track Data on the Go
Dec 21, 2011
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Liberty Mountain Joins Grassroots Outdoor Alliance as Vendor Partner
Dec 21, 2011
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National Ski Patrol makes branding move to unify divisions and patrols
Dec 21, 2011
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Dec 22, 2011
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Jetboil Expands Management Team
Dec 22, 2011
Read story | Post a release | Go to all Industry Releases
Switch Vision Joins 2012 East Coast Adventure Racing Series
Dec 22, 2011
Read story | Post a release | Go to all Industry Releases
BioLogic Helps Social Networking Cyclists Track Data on the Go
Dec 21, 2011
Read story | Post a release | Go to all Industry Releases
Liberty Mountain Joins Grassroots Outdoor Alliance as Vendor Partner
Dec 21, 2011
Read story | Post a release | Go to all Industry Releases
National Ski Patrol makes branding move to unify divisions and patrols
Dec 21, 2011
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November retail, outdoor, online sales rise; NRF raises forecast
Dec 26, 2011
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Mountain travel bookings continue uphill surge
Dec 22, 2011
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Gramicci leverages Haggar to lower prices on fall 2012 products, predicts consumers will reduce spending
Dec 21, 2011
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Dec 26, 2011
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Mountain travel bookings continue uphill surge
Dec 22, 2011
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Gramicci leverages Haggar to lower prices on fall 2012 products, predicts consumers will reduce spending
Dec 21, 2011
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"Goodbye Therese! " by Michael Jespersen (12/26/2011 11:46 MST)
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"Bill & Jane Ehmke " by Rick Howell (12/23/2011 08:09 MST)
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"Bill & Jane Ehmke " by Rick Howell (12/23/2011 08:09 MST)
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Join the conversations -- Ideas, Community. Becoming a member of the community is free.
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Merchandising Tour: Set up your booth and grab a beer while everyone else is still hard at work
Dec 9, 2011
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The Merchandising Doctor gives Boulder Running Company royal sock treatment
Nov 16, 2011
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How to Sell: Insulation
Nov 9, 2011
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Dec 9, 2011
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The Merchandising Doctor gives Boulder Running Company royal sock treatment
Nov 16, 2011
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How to Sell: Insulation
Nov 9, 2011
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Outdoor Research wants to protect from cold and dry, not just chilly and wet
Nov 18, 2011
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Nov 18, 2011
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