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Retail College - The Ooops Files


Article Thumbnail Passing the buck with no resolution -- a customer service ooops at Necky!
Jul 14, 2009
If you don't think customer service is one of your company's most important customer acquisition and retention assets, read this tale carefully! Rutabaga and a loyal customer navigate the choppy waters of Necky's customer service channel, trying to find resolution with a defective boat.
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Article Thumbnail Oops! file: Schwinn blows customer service call
Jan 20, 2006
The "Oops File" relays ridiculous stories, some that stem from customer service experiences, from the business world -- embarrassing incidents that could have been avoided if people had just used their brains. These tales may entertain, but they also serve as a reminder that any business should always strive for excellence. This one takes a look at a frustrating call one of our reporters had with "customer service" at Schwinn.
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Article Thumbnail Oops! file: A periodic look at slips, bumbles and stumbles
Dec 10, 2005
The "Oops File" relays ridiculous stories, some that stem from customer service experiences, from the business world — embarrassing incidents that could have been avoided if people had just used their brains. These tales may entertain, but they also serve as a reminder that any business should always strive for excellence.
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Products and Trends
Industry News Releases
Come Kamp & Care With Us Weekend Up Nearly 10% from 2011
May 16, 2012
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Dads wanted: Piggyback Rider® forming JoePro Ambassador Team
May 16, 2012
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Dash for Cash is back in Freeport, June 2
May 16, 2012
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Evolv Footwear Adds Caraway and Co. as Reps in Southern California, Ar
May 16, 2012
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Exotac Announces New Partnership with Drosselmeyer Design Group
May 16, 2012
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Footbalance Taps Diverse Experience of Robinson Outdoor Group to Drive
May 16, 2012
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SNEWS Headlines
Merchandising makeover: Fly fishing superstore revamps while integrating concept build-out
May 16, 2012
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Smart move, SmartWool: Company to offer running apparel, sports bras
May 16, 2012
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Dick’s Sporting Goods reports strong first quarter
May 15, 2012
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Community Chat
"To the Winners " by Sharon Eisenhauer (05/09/2012 15:26 MDT)
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"OR Location " by Aaron Imholt (05/01/2012 00:25 MDT)
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Trend Reports
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